A Fortune 20 company with over 100,000 employees and contractors deployed a new cloud services platform to the global enterprise. The company relied on Milestone to help manage the change.

Milestone Contributions and Results

• Developed the change impact assessment and delivered new capability to the enterprise.
• Managed stakeholder analyses and engagement, stakeholder communications and training plans.
• Significant cross functional executive communications and engagement.
• Successfully implemented the cloud-based Enterprise Learning Management System to 100,000 users globally.

Our client’s corporate IT department needed more control over managing infrastructure requirements. To create this capability, Milestone was asked to facilitate the alignment of cloud initiatives across enterprise business units.

Milestone Contributions and Results

• Led the effort to identify cloud programs across global enterprise functions.
• Planned and facilitated cloud alignment workshop to review company-wide cloud program requirements and plans.
• Produced consolidated workbook of enterprise cloud requirements, programs and plans to assist corporate IT in the planning of infrastructure requirements.

While our client is used to being global, rolling out new desktops and collaboration tools to 100,000 users in 160 countries was a massive undertaking. Milestone’s change management leads and business readiness consultants made sure users experienced as little disruption as possible.

Milestone Contributions and Results

• Managed global end-user communication implementation team readiness, business unit readiness, stakeholder engagement and cross functional alignment for a 200-person global deployment team.
• Designed the change management plan, project deliverables and team roles, developed business case and led change readiness and implementation processes in the Americas, Asia and EMEA regions.
• Led C level and project team communications as well as project governance phase gate and decision support reviews.

A new data center took our client several years to design, build and finish data migration. Milestone was asked to provide change management leadership throughout the project.

Milestone Contributions and Results

• Managed technology and operational readiness, and developed impact assessments, communications, engagement plans, training and new cross functional business capability.
• Led stakeholder engagement with cross functional technology teams including data center operations, network, server, storage and vendors to support design, decision making and deployment.
• Supported phase gate governance processes, using the client’s governance and change management methodologies.

• DefinedWhen its enterprise collaboration platform reached end of life, our client was faced with implementing a new solution to tens of thousands of employees, contractors and partners. Milestone resources led change management for the implementation of WebEx around the globe.

Milestone Contributions and Results

• Developed the change management strategy and plan across all phases of this global implementation to 100,000 employees, contractors and partners.
• Developed business readiness, communications and learning solutions for a variety of business roles and multi-cultural users across the enterprise.
• Ensured readiness of operational teams to support the new solution going forward.

A sign of the times, our client needed to implement more robust anti-phishing technologies, identity and access management, data privacy and specific cyber-security software solutions and practices. Milestone resources were asked to lead change management for strategy and implementation.

MILESTONE CONTRIBUTIONS AND RESULTS

• Defined change management strategy and plan for enterprise wide cyber security infrastructure implementations.
• Produced change impact assessments, communications and business readiness for over 30 cyber security projects.
• Implemented new cyber security technology infrastructure and services to protect global enterprise business applications and data.

Operating in a high-value and sometimes controversial industry, our client needed to ensure that only authorized people have access to buildings and computers. A Milestone change management specialist developed and managed team readiness for the client’s global implementation of a new end user network security process. 

Milestone Contributions and Results

• Assessed end user change impacts for 80,000 end users across the enterprise in the Americas, Asia, and EMEA.
• Developed change readiness, implementation and communications deliverables.
• Engaged global enterprise deployment teams to provide training and support during the deployment process in local regions.